Contact customer service 7days before you move to check if your new location is within the express network. If it is, you will pay 1000 shillings for the engineers to make your move. Make sure to take the router with you and if possible take the yellow patch cord as well. If you can’t, our […]
I am moving from one area to another, how do I take my internet connection with me? Read More »
You can contact us through phone number and: +25403247247 or through WhatsApp number +25403247247. You can also send us an email through info@expressdata.coke.
How and when can I reach out for technical support? Read More »
Yes a customer can upgrade anytime to more or down grade.
Can I upgrade to the next package? Read More »
Installation fee is 2,500 plus the fee of the package You take for the month.
As a new customer how much will I be charged? Read More »
PAYBILL GO TO LIPA NA MPESA BUSINESS NO: 518658 ACCOUNT NO: EXP…..(the account no. is given by customer service on the first day of installation) AMOUNT: ENTER PIN AND CONFIRM TRANSACTION NB: your service will be automatically switched on and you will continue enjoying EXPRESS internet.
How do I pay for the service? Read More »
You can reduce the number of devices on your connection and ensure there are no apps or torrents running in the background that are consuming your speeds. If you’re a heavy data user, you can also upgrade to a higher package. If this doesn’t improve things, call customer care for more assistance.
My Internet is very slow, how can I get it to be faster? Read More »
