Pick by how many devices connect at home and what you do online:

• Explore60 Mbps · KES 2,000Up to 9 devices
• Experience120 Mbps · KES 2,500Up to 19 devices
• Extreem220 Mbps · KES 3,000Up to 29 devices
• Explode500 Mbps · KES 6,000Up to 39 devices
• Bazooka1 Gbps · KES 9,000Up to 50 devices

Yes. You can move to a higher or lower package at any time. Send us a request and we'll switch it for you.

Yes. Every home package is CCTV compatible, so you can watch your cameras from your phone. We can also install the cameras for you, see CCTV installation.

Pay through Lipa na M-PESA:

1. Lipa na M-PESAOpen M-PESA and choose Pay Bill
2. Business no. 518658Enter the PayBill number
3. Account no.Your EXP… account number
4. AmountYour package amount
5. PINEnter your PIN and confirm

Your service switches on automatically once the payment goes through, and you continue enjoying Express internet.

Customer service gives you your account number (it starts with EXP) on your installation day. If you've lost it, call 0709 665 888 or WhatsApp us and we'll share it.

First check that you used PayBill 518658 and the correct account number. Then restart your router. If it's still off, send us the M-PESA confirmation message and we'll sort it out quickly.

• Reduce the number of devices on your connection.
• Make sure no apps, updates or torrents are running in the background and using your speed.
• Restart your router and move closer to it to test.
• If you're a heavy user, upgrade to a higher package.

If this doesn't improve things, contact customer care for more help.

• Make sure your monthly payment is up to date.
• Check that the router is powered on and its cables, including the yellow fibre cable, are firmly connected and not bent.
• Switch the router off, wait 30 seconds and switch it back on.

Still no internet? Report it and our technicians will help.

Place your router in a central, open spot, away from thick walls and metal. For bigger homes, a WiFi extender or mesh system helps. Tell us about it and we'll advise.

Call 0709 665 888, WhatsApp 0703 247 247, email support@expressdata.co.ke, or visit us at Star House, 4th Floor, Ruiru Town. You can also send a request online.

• Contact customer service 7 days before you move so we can check that your new location is within the Express network.
• If it is, you pay KES 1,000 for our engineers to move your connection.
• Take your router with you, and the yellow patch cord if possible. If you can't, our engineers will collect it on the re-installation day.
• If your new home is not on our network, we'll disconnect your service at no charge.

Don't open or reset it yourself. Report it and our team will check it and advise on a repair or replacement.

Yes. We connect offices, schools, hotels and institutions, link company branches on one private network (Branch Interconnection), and wire apartment blocks so every unit is connected. Business connections can be arranged wherever you are.

Yes. Our Reseller Package lets you start your own internet business on our fibre. We also offer bulk internet and IP transit for ISPs and institutions.

Yes. We size and install solar panels, inverters and battery backup for homes, shops and offices, so you stay powered (and online) during blackouts.

Yes. We plan camera positions with you, install indoor and outdoor cameras and set up live viewing and playback on your phone.

VoIP is a phone system that runs over your internet connection. We set up IP desk phones and phone apps with extensions for every desk, call transfer, voicemail and greetings for callers.