Frequently Asked Question
I am moving from one area to another, how do I take my internet connection with me?
Contact customer service 7days before you move to check if your new location is within the express network. If it is, you will pay 1000 shillings for the engineers to make your move. Make sure to take the router with you and if possible take the yellow patch cord as well. If you can’t, our engineers will collect it on the re-installation day. If your new home is not within the EXPRESS network, we will decommission your connection at no charge to you.
As a new customer how much will I be charged?
Installation fee is 2,500 plus the fee of the package You take for the month.
Can I upgrade to the next package?
Yes a customer can upgrade anytime to more or down grade.
How do I pay for the service?
PAYBILL
GO TO LIPA NA MPESA
BUSINESS NO: 518658
ACCOUNT NO: EXP…..(the account no. is given by customer service on the first day of installation)
AMOUNT:
ENTER PIN AND CONFIRM TRANSACTION
NB: your service will be automatically switched on and you will continue enjoying EXPRESS internet.
GO TO LIPA NA MPESA
BUSINESS NO: 518658
ACCOUNT NO: EXP…..(the account no. is given by customer service on the first day of installation)
AMOUNT:
ENTER PIN AND CONFIRM TRANSACTION
NB: your service will be automatically switched on and you will continue enjoying EXPRESS internet.
My Internet is very slow, how can I get it to be faster?
You can reduce the number of devices on your connection and ensure there are no apps or torrents running in the background that are consuming your speeds. If you’re a heavy data user, you can also upgrade to a higher package. If this doesn’t improve things, call customer care for more assistance.
How and when can I reach out for technical support?
You can contact us through phone number and: +25403247247 or through WhatsApp number +25403247247. You can also send us an email through info@expressdata.coke.
